Frequently Asked Questions
Common Queries
As a manufacturer with over 50 years' of experience, you're in safe hands buying your panel from us.
Your order will be packed using:
- Heavy duty, over-sized pallets
- Protective packing sheet on top
- Corner protection
- Heavy duty pallet strapping
Goods will be wrapped to protect them from brief exposure to the elements whilst in the transport chain.
Please note: You will be responsible for off-loading the products.
THERE MUST BE SOMEONE AVAILABLE TO RECEIVE ALL OF OUR DELIVERIES
Pallet deliveries are what are known as 'curbside'. Deliveries are often large and unwieldy and may require you to unload vehicles yourself, either by hand or with pallet handling equipment.
ALL DELIVERIES MUST BE CHECKED FOR DAMAGES AND SIGNED FOR ON RECEIPT. IF DAMAGES ARE NOT NOTED AT THE TIME OF DELIVERY, WE WILL BE UNABLE TO PROCESS ANY LATER CLAIMS.
Discrepancies must be reported to us within 3 business days of receipt, so check to make sure you’ve received what you ordered.
All of our panel products are delivered untrimmed.
This means that the panels will arrive hand finished with imperfections around the edges.
There is a 10mm tolerance around the perimeter of the panels for any imperfections.
The My Account area of the site gives you the ability to check on recent order statuses. To easily access the details of your orders. To view credit limits where applicable, access invoices, easily manage returns, and to control things like your address book and privacy settings.
These services are only available to customers who have signed up for an account with us prior/during the order process and are signed in when placing orders.
You can find the My Account page by clicking the 
icon in the bottom left navigation links on mobile or in the top right navigation links on desktop.
(T)Track My Order links can be found at the bottom of every page on mobile (in DELIVERY & RETURNS) or in the top right navigation on desktop.
Once your order has been dispatched, you will receive an email containing tracking details.
You can track the progress of your delivery using either the tracking code provided or the order number, by clicking the Track My Order link and entering the details on the page provided.
You are able to track your orders after their dispatch even if you don't have an account with us.
Yes, you can collect your order. Our collections point is at our UK manufacturing plant:
Unit 2
Buttington Cross Enterprise Park
Welshpool
Powys
SY21 8SL
Collection times:
Mon - Thu between 08:30 - 15:00
Fridays between 08:30 - 12:00
This is where you will need to collect from when selecting "Collection" in our delivery options.
You must place your order online to reserve your stock, and book in a 1/2-hour collection slot prior to visiting us. This allows the warehouse team to prepare your order and ensures a swift and efficient collection.
Goods will not be packaged, and you must inspect the goods while on-site. We will be unable to accept any claims for damages once the goods have left our premises.
UK Delivery Prices - Mon - Fri, between 08:00 - 18:00:
European delivery prices:
Germany, France, Netherlands, Belgium, Luxemburg.
Our stocked products are generally available on three working day delivery in the UK, as are our laminate ranges. Due to improvements in our production process, if you are ordering custom boards using our panel configurator your boards will usually now be with you in around 7-10 working days.
We offer delivery Mon to Fri and are not able to provide weekend deliveries. Though wherever possibly we do, we cannot always provide delivery windows. Deliveries will usually be completed between 08:00 and 18:00 on business days.
ALL DELIVERIES MUST BE CHECKED FOR DAMAGES AND SIGNED FOR ON RECEIPT. IF DAMAGES ARE NOT NOTED AT THE TIME OF DELIVERY WE WILL BE UNABLE TO PROCESS ANY LATER CLAIMS.
Discrepancies must be reported to us within 3 business days of receipt, so check to make sure you’ve received what you ordered.
Where returns are required and need to report damaged goods, Morland aims to make this as simple as possible.
Just click on the below button, fill in a short form and our customer services team will be in touch with you within one working day.
Unfortunately things do sometimes go wrong.
Please refer to our Terms & Conditions for full details on our refunds policy.
Should you require a refund for lost or damaged goods, or if you've changed your mind and want to return an item, the next step is always to fill in our Return Request form.
We will be back to you within 1 working day with details of how to proceed. It's as easy as that!
Please refer to our Terms & Conditions for full details on our cancellation policy.
Due to the highly automated nature of our order and manufacturing system, we are unable to cancel or edit orders once they have been placed. Your statutory rights are unaffected. In some instances restocking fees may be applied.
If you have changed your mind please submit a returns request below.
Morland deliver across mainland UK, France, Belgium, Netherlands & Luxembourg as standard and are expanding this network constantly.
If you would like to enquire about delivery outside of these regions, click below to Contact Us.
Please Note: Due to a large proportion of our deliveries being completed via pallet networks, our services are not the same as you'd experience with most online retailers.
